Privacy Policy

This privacy policy sets out how Defenders USA uses and protects any information that you share with Defenders USA when you use this website.

Defenders USA is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Defenders USA may change this policy from time to time by updating this page. Please check this page from time to time to ensure that you are satisfied with any changes. This policy is effective from June 1, 2013.

What we collect

We may request or collect the following information:

  • Name
  • Occupation
  • Contact information including email address, phone and address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers
  • Statistical data from visits to our website

What we don’t collect

Purchases made by credit card, either in person or via the website, are secured with industry standard security measures.  Defenders USA never sees, and does not store your credit card number – we leave that to the experts in that field.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new training opportunities, products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can view the documentation for your browser to learn how to decline cookies. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Our guarantee concerning your personal information

We respect your privacy. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.  Our communications to you will be respectful and relevant. The use of any personally identifiable information will be used only as it pertains to providing the highest quality, and safest defensive training events possible.

If you have any questions regarding our use of your personal information, we would be glad answer those questions.  Please visit our contact page and submit your questions there, and we will reply as soon as possible.

Testimonials

“You don’t even know how much I so loved your class Friday. I didn’t go in very enthused, end of day classroom setting and these types of sessions tend to be a bit rote. You had me from the beginning! Besides laughing all the way through it (I held back from laughing hysterically even more than I did so I wouldn’t come off more ding-a-lingy.) You made the information hit home and easily remembered. I did type out my notes and put them in a place to go over once a month though. About a year ago I told (my husband) that I was feeling very unsure about what situations might require use of a weapon, you nailed it for me!”