Defenders USA Refund Policy
Training classes are not refundable for the full amount six months prior to a class, though you are allowed to exchange a paid spot with someone else; however you work out the details is up to you both. If someone else is taking your paid-for spot, we need to known about the exchange so we can get the needed information from whomever the new person is attending.
If you do not show up to a scheduled class on the day of the class, you forfeit the entire fee for the class.
We may consider allowing a move into a different future class or a partial refund but that is not a guarantee and is highly unlikely, especially if the training event is an out-of-town event that causes us to make non-refundable shooting range arrangements or non-refundable travel and lodging arrangements.
It is best if you find someone else to take your spot.
Our refund and returns policy on Defenders USA product lasts 30 days. If 30 days have passed since your purchase of product, we can’t and won’t offer you a full or partial refund or exchange.
To be eligible for a return on product, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at adam@defenders-usa.com.
Exchanges
We only replace product items if they are defective or damaged. If you need to exchange it for the same item, send us an email at adam@defenders-usa.com and your phone number so we can work out the details.
Need help?
Contact us at adam@defenders-usa.com for questions related to refunds and returns.